Designing a Model of Sustainable Human Resource Empowerment Indicators with Emphasis on the Fourth Industrial Generation in the Banking Industry
Keywords:
Human resource empowerment, fourth industrial generation, banking industryAbstract
In the contemporary era, the rapid pace of technological advancements and the emergence of the Fourth Industrial Generation have had profound effects on organizations, particularly in the banking sector. The Fourth Industrial Generation, through the utilization of advanced technologies, has challenged traditional human resource management practices and necessitated novel approaches to employee empowerment. Accordingly, the objective of this study was to design a model of sustainable human resource empowerment indicators with an emphasis on the Fourth Industrial Generation in the banking industry. The research employed an exploratory mixed-methods approach. In the qualitative phase, based on thematic analysis, the components of the sustainable human resource empowerment indicators model were identified. The data collection tool in this phase consisted of interviews with a panel of experts. In the quantitative phase, the model of sustainable human resource empowerment indicators, with a focus on the Fourth Industrial Generation in the banking industry, was developed. Data analysis in the quantitative phase was carried out using confirmatory factor analysis and interpretive structural modeling (ISM). Data collection in the quantitative phase was conducted using two separate questionnaires. The statistical population in the factor analysis phase included all managers, branch heads, and their deputies, with a sample size of 127 participants. In the interpretive structural modeling phase, the expert panel from the qualitative section constituted the sample. The qualitative findings revealed seven main themes and thirty-three sub-themes. In the quantitative section, the results of the confirmatory factor analysis indicated the appropriateness of each of the validated models. Furthermore, the results of the interpretive structural modeling showed that the developed model consisted of five hierarchical levels, with continuous training in digital skills at the fifth level being the most influential component of the model.
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