شناسایی و تبیین مدل کاهش رفتار ضدشهروندی سازمانی با رویکرد تبیین منزلت کارکنان در سازمانهای دولتی
کلمات کلیدی:
رفتار ضد شهروندی سازمانی, منزلت کارکنان, سازمان¬های دولتیچکیده
هدف پژوهش تبیین چگونگی کاهش رفتارهای ضدشهروندی سازمانی با تمرکز بر نقش منزلت کارکنان در سازمانهای دولتی استان اردبیل است. این مطالعه با رویکرد ترکیبی اکتشافی انجام شد. در بخش کیفی، با ۱۵ نفر از اساتید دانشگاهی و مدیران دولتی مصاحبۀ نیمهساختاریافته انجام و دادهها با سه مرحله کدگذاری باز، محوری و انتخابی تحلیل شد. در بخش کمی، ۲۴۵ نفر از کارکنان مدیریتی سازمانهای دولتی استان اردبیل به روش نمونهگیری تصادفی ساده انتخاب و پرسشنامه ۱۲۳ سؤالی مبتنی بر یافتههای کیفی را تکمیل کردند. پایایی پرسشنامه با آلفای کرونباخ 0.86 تأیید شد. تحلیل ساختاری با استفاده از SmartPLS و SPSS و آزمون معادلات ساختاری انجام گرفت. تمامی مسیرهای مدل در سطح 0.05 معنادار بودند و مقادیر t در تمامی روابط اصلی بیش از 1.96 به دست آمد. قویترین اثر مربوط به مسیر «شرایط علی → شرایط زمینهای» با t=23.568 بود. همچنین، راهبردها اثر مستقیم و معناداری بر پیامدها داشتند (β=0.684 ، t=16.548). شرایط مداخلهگر، شرایط علی و زمینهای همگی به طور معنادار بر رفتار شهروندی سازمانی و راهبردها اثر گذاشتند. مقادیر R² برای سازههای درونزا بین 0.34 تا 0.47 بود که نشاندهنده برازش قابلقبول مدل است. مدل پارادایمی حاصل از مرحله کیفی به طور کامل توسط دادههای کمی تأیید شد. پژوهش نشان داد که ارتقای منزلت کارکنان میتواند از طریق تأثیرگذاری بر شرایط علی، زمینهای و مداخلهگر، راهبردهای سازمانی و فردی را بهبود داده و نهایتاً رفتارهای ضدشهروندی سازمانی را کاهش دهد. مجموعهای از اقدامات سازمانی، منابع انسانی و فردی برای کنترل و کاهش این رفتارها قابل استفاده است و نتایج حاصل، مدل جامعی برای مدیریت رفتارهای ضدشهروندی در سازمانهای دولتی ارائه میکند.
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حق نشر 2026 Afshin Elmi Hosseini (Author); Mohammad Rouhi Essalou; Majid Ahmadlou, Mohammad Kheyrandish (Author)

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