Analyzing the Role of Human Resources Capabilities in Organizational Value Creation: A Hybrid Approach in the Iranian Gas Industry

Abstract

In today's world, human resources are recognized as the most valuable organizational asset and play a fundamental role in value creation and effectiveness of organizations. Iran's gas industry, as one of the vital pillars of the country's economy, needs to utilize human capabilities for sustainable development and improvement of organizational performance. This research has adopted a mixed approach with the aim of analyzing the role of human resource capabilities in organizational value creation. In the qualitative part, meta-synthesis and qualitative content analysis were used to identify key components. In the quantitative part, the Delphi method and structural-interpretive modeling were used to examine the leveling and prioritization of human capabilities in the organization. The findings show that human resource capabilities, including specialized skills, communication abilities, management skills, cognitive and analytical abilities, and personal development, have a significant impact on organizational value creation. Also, the presented model shows that these capabilities are classified at different organizational levels and their improvement leads to increased productivity and competitiveness in the gas industry. In general, the research results indicate that organizations should develop strategies for developing human capabilities to ensure sustainability and continuous growth through human resource empowerment. This research, while providing a framework for valuing human resources, suggests solutions for improving organizational capabilities.