تاثیر چابکی راهبردی بر ارتباط بین مدیریت دانش مشتری و توسعه کیفیت محصول

Abbas, J., & Kumari, K. (2023). Examining the relationship between total quality management and knowledge management and their impact on organizational performance: a dimensional analysis. Journal of Economic and Administrative Sciences, 39(2), 426-451. https://doi.org/10.1108/JEAS-03-2021-0046

Ahad Motlagh, E., & Ma'soumi Nia, Z. (2019). Investigating the Impact of Customer Knowledge Management and Innovation on Organizational Agility and Effectiveness (Case Study: Ansar Bank). 4th International Industrial Management Conference, Yazd. https://civilica.com/doc/938039/

Ahmadi, R., & Saffari, H. (2024). The Effect of Knowledge-Based Leadership on Company Performance According to the Mediating Role of Customer Knowledge Management and Innovation Quality. Dynamic Management and Business Analysis, 2(4), 13-20. https://doi.org/10.22034/dmbaj.2024.2022216.1009

Ahonbar, S., Khademi, M., & Fadaei, D. (2019). New Product Development to Enhance the Tourism Industry by Using Customer Knowledge Management; Case Study: Beji Sweets, Souvenirs of Ilam City. 16th International Industrial Engineering Conference, Tehran. https://sciexplore.ir/Documents/Details/

Chang, K. (2019). The joint effects of customer participation in various new product development stages. European Management Journal, 37(3), 259-268. https://doi.org/10.1016/j.emj.2018.11.002

Chen, H. H., Kang, H. Y., & Xiaoqiang. (2018). Developing new products with knowledge management methods and process development management in a network. Computers in Industry, 59, 242-253. https://doi.org/10.1016/j.compind.2007.06.020

Haider, S. A., & Kayani, U. N. (2020). The impact of customer knowledge management capability on project performance-mediating role of strategic agility. Journal of Knowledge Management. https://doi.org/10.1108/JKM-01-2020-0026

Holt, G. D., Love, P. E. D., & Li, H. (2020). The learning organization: toward a paradigm for mutually beneficial strategic construction alliances. International Journal of Project Management, 18, 415-421. https://doi.org/10.1016/S0263-7863(99)00066-6

McHugh, B. J. (2019). Knowledge Management, New Product Development, and Nonprofit Publishing. Journal of Knowledge Management.

Moradi, Z., Fakhrayi, M., & Azad Armaki, A. (2022). Investigating the Impact of Customer Knowledge Management on Customer Lifetime Value with the Mediating Role of Organizational Agility (Case Study: Fars Gal Plastic Company). Management Sciences Research, 1, 189-209. https://www.noormags.ir/view/en/articlepage/1877187/

Ng, K. S. P. (2024). How Customer Knowledge Management Helps Retain Fitness Club Members: A Mediating Effect of Relationship Quality. International Journal of Sports Marketing and Sponsorship, 25(2), 360-381. https://doi.org/10.1108/ijsms-07-2023-0136

Ong, E. C., & Tan, C. L. (2022). Soft TQM, agility, and knowledge management deliver organizational performance: A study of Malaysian manufacturing organizations in the electrical and electronics sector. Global Business and Organizational Excellence, 41(4), 28-47. https://doi.org/10.1002/joe.22155

Piran, F., Shahraki, A., & Banihashemi, S. A. (2022). The Effect of Social Capital and Collective Knowledge on Business Intelligence and Organizational Agility: The Case Study of Melli Bank Branches of Zahedan City. Social Capital Management, 9(3), 359-380. https://doi.org/10.22059/jscm.2022.344497.2305

Pourshahabi, V., Khodadadi Didani, H., & Taadolkhah, A. (2022). Designing a Strategic Alliace Implementation Model in Customer-Based Organizations by Exploratory Mixed Method (Case study: Saman Bank). Strategic Management Researches, 27(83), 41-66. https://smr.journals.iau.ir/article_690906_2ec2f7d0a4fb6ed590b6cc50e26ec6c7.pdf

Roberts, N., & Grover, V. (2012). Leveraging IT infrastructure to facilitate a firm's customer agility. Journal of Management Information Systems, 28(4), 231-270. https://doi.org/10.2753/MIS0742-1222280409

Safi, H., Rahimi Nik, A., Nematizadeh, S., & Manteghi, M. (2021). Identifying Factors Affecting Agility in New Product Design and Development Process in Automotive Platform Design. Journal of Business Management, 13(51). https://journals.iau.ir/article_685548.html

Salameh, A. A., Ijaz, M., Omar, A. B., & Zia ul Haq, H. M. (2022). Impact of Online Advertisement on Customer Satisfaction With the Mediating Effect of Brand Knowledge [Original Research]. Frontiers in psychology, 13. https://doi.org/10.3389/fpsyg.2022.919656

Sambamurthy, V., Bharadwaj, A., & Grover, V. (2003). Shaping agility through digital options. MIS quarterly, 27(2), 237-263. https://doi.org/10.2307/30036530

Shams, R., Vrontis, D., Belyaeva, Z., Ferraris, A., & Czinkota, M. R. (2021). Strategic agility in international business: A conceptual framework for "agile" multinationals. Journal of International Management, 27(1), 100737. https://doi.org/10.1016/j.intman.2020.100737

Teece, D. J., Peteraf, M. A., & Leih, S. (2016). Dynamic capabilities and organizational agility. California Management Review, 58(4), 13-35. https://doi.org/10.1525/cmr.2016.58.4.13

Vakil, S. M. R., Teymoor Nejad, K., Motadel, M. R., & Moammadi, M. (2022). Presenting a Conceptual framework of Customer Relationship Management in Electronic Banking with Emphasis on Using Business Intelligence Tools (Case Study: Sepah Bank and Merged Banks) (Vol. 26). Tarbiat Modares University. https://mri.modares.ac.ir/article_590_c0f68c50b42743c523713a4980d6ba98.pdf

Vashkai Nejad, S., Ebrahimi, M., & Mohammad, D. (2019). A Model for Enhancing New Product Development Success based on Customer Participation Capability, Customer Knowledge Absorption, and Resource Gap (Case Study: Knowledge-Based Companies in Rasht). Growth Technology, 15(58), 39-48. https://www.sid.ir/paper/144854/fa

Zhou, J., Mavondo, F. T., & Saunders, S. G. (2019). The relationship between marketing agility and financial performance under different levels of market turbulence. Industrial Marketing Management, 83, 31-41. https://doi.org/10.1016/j.indmarman.2018.11.008