Modeling Human Resource Excellence in Accordance with Identified Crises (Case Study: Medical Universities of the Country)

Abstract

One of the most significant topics of the past decade globally is human capital. Human capital—meaning the quality of the workforce or the institutionalized knowledge within individuals—contributes to increased productivity and economic growth in countries. The aim of the present study is to model human resource excellence aligned with identified crises, using a case study of the country’s medical universities. Methodologically, this research is categorized as a meta-analysis. The study adopts a mixed-methods approach (qualitative and quantitative). For the qualitative phase, thematic analysis and the Delphi technique were utilized. The statistical population and sample for the qualitative phase included 15 interviewees comprising faculty in the field of management, emergency physicians and nurses, head nurses (matrons), hospital administrators, and civil defense experts from universities. For the quantitative phase, the statistical population consisted of human resource managers from medical universities across all 31 provinces, selected via purposive sampling to complete a 22-item questionnaire. Data analysis was conducted using SPSS software with a one-sample t-test. According to the results obtained from the analysis of the research questions, crises were categorized into six groups: natural crises, social crises, medical crises, managerial crises, infrastructural crises, and political crises. Corresponding actions were identified for each type of crisis, including job analysis, selection, recruitment, human resource planning, training and socialization, health and safety, and employee relations. These components were determined using the Delphi method through expert consultation. Based on the findings, all variables—except for human resource planning—were assessed as being below the desired level in terms of current status (i.e., job analysis, selection, recruitment, training and socialization, health and safety, employee relations). In light of these findings, it can be concluded that achieving excellence in human capital under crisis conditions depends on implementing appropriate human resource and managerial actions tailored to the specific type of crisis, which must be given proper attention.