Ranking the Importance of Factors Influencing the Development of Human Capability in the Banking System (Case Study: Overseas Branches of Bank Melli)
Keywords:
Ranking of effective factors, Human capability development, Banking systemAbstract
The aim of this study is to rank the importance of factors influencing the development of human capability in the banking system, with a specific focus on the overseas branches of Bank Melli. The present research is applied in terms of purpose and descriptive-survey in nature and method. Data collection was conducted through a survey method. The study population includes experts, managers, and employees of Bank Melli's overseas branches. A convenience sampling approach was used to select the sample, and the questionnaire was distributed among these individuals. To collect research data, both library research and survey techniques were employed. The questionnaire items were designed in pairwise comparison format, based on each study indicator and informed by existing articles in the field. The validity of the questionnaire was confirmed by experts and specialists. In the inferential statistics section, the pairwise ranking test and Expert Choice software were used to analyze the results. Based on the findings of the factor ranking in this study, it was revealed that general communication skills and professional knowledge are the most important factors in the development of human capability in the overseas branches of Bank Melli.
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Copyright (c) 2024 Iraj Sardari Baf (Author); Seyed Reza Seyed Javadin; Mojtaba Amiri, Tahmoors Hassangholipour (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
